Terms and Conditions

1. Introduction

Welcome to Blossoming Connections (“we”, “our”, “us”).

These Terms and Conditions (“Terms”) set out the rules for using our website and engaging with our services, including coaching, workshops, training, digital tools, and educational programmes (“Services”).

By accessing our website or using our Services, you confirm that you accept these Terms and agree to comply with them. If you are booking or accessing Services on behalf of an organisation, you confirm that you have the authority to agree to these Terms on its behalf.

If you do not agree to these Terms, you must not use our website or Services.

2. Intellectual Property

All materials available on this website, including text, resources, graphics, branding, logos, downloadable materials, audio, video, course content, and digital products, are the intellectual property of Blossoming Connections unless otherwise stated.

These materials are protected under UK and international copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, transmit, or commercially exploit any content from this website without our prior written consent.

Materials provided as part of our coaching or training programmes are for personal or organisational internal use only and must not be shared externally without permission.

3. Use of Website and Services

Our Services are designed to provide trauma-informed coaching, education, and psychologically safe learning environments. They are not a substitute for medical, psychiatric, or therapeutic treatment unless explicitly stated.

You agree to use our website and Services in a lawful manner and not in a way that may harm, disrupt, or interfere with our operations or the experience of others.

4. Limitation of Liability

To the fullest extent permitted by law, Blossoming Connections shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.

5. Bookings and Payments

Bookings for coaching sessions, programmes, workshops, VIP days, digital resources, or other services are confirmed only once payment has been received in full unless otherwise agreed in writing.

Prices are listed on our website or booking pages and may be updated from time to time.

Where instalment plans are offered, clients agree to complete all scheduled payments according to the agreed payment schedule.

Failure to complete agreed payments may result in suspension or removal of access to services or materials.

6. Cancellations and Refunds

Due to the nature of our coaching, workshops, and educational programmes, the following cancellation terms apply.

Individual Coaching and VIP Days

Appointments cancelled with at least 48 hours’ notice may be rescheduled where possible.

Cancellations with less than 48 hours’ notice may result in the session being forfeited.

Workshops and Group Programmes

Workshop or programme bookings are generally non-refundable. However:

• If cancelled 14 days or more before the event, a transfer to a future session may be offered where available.

• If cancellation occurs within 14 days, refunds may not be possible unless the place can be filled.

Digital Products and Downloads

Due to the nature of digital content, downloads, online courses, and digital tools (including AI tools or GPT services) are non-refundable once access has been granted.

Nothing in this section affects your statutory rights under UK consumer law.

7. Participation and Conduct

Blossoming Connections is committed to creating psychologically safe and respectful environments for all participants.

By participating in our Services, you agree to:

• Engage respectfully with facilitators and other participants

• Maintain confidentiality of personal information shared within group settings

• Avoid behaviour that may cause harm, distress, or disruption to others

We reserve the right to remove participants from sessions, programmes, or communities where behaviour breaches these expectations.

8. Educational Nature of Services

Our Services provide coaching, education, and reflective support informed by trauma-aware and somatic practices.

Unless explicitly stated otherwise, our Services:

• Are not therapy or counselling

• Do not replace medical or psychological care

• Should not be used as a substitute for professional mental health treatment

If you are experiencing significant distress, you are encouraged to seek support from a qualified healthcare professional.

9. Digital Tools and AI Services

Blossoming Connections may provide access to digital tools, including AI-supported educational tools or reflective check-in systems.

These tools are designed to support self-reflection, learning, and wellbeing awareness.

They are not therapeutic, diagnostic, or medical services and should not be relied upon for crisis support or clinical advice.

Users remain responsible for their own wellbeing and decision-making when using these tools.

10. Programme Materials and Access

Materials shared as part of our programmes, workshops, or digital offerings are for personal learning use only unless otherwise agreed.

Participants may not:

• Reproduce or distribute course materials

• Share login details for digital products

• Record sessions without permission

• Resell or repurpose our materials

Access to digital content may be time-limited depending on the programme structure.

11. Changes to Services

We reserve the right to make reasonable adjustments to programme content, delivery format, facilitators, or schedules where necessary.

Where significant changes occur, participants will be informed as soon as reasonably possible.

12. Force Majeure

Blossoming Connections will not be liable for delays or failure to deliver Services where circumstances are beyond our reasonable control, including but not limited to illness, technical failures, venue issues, natural events, or other unforeseen disruptions.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints Policy

14. Our Commitment

At Blossoming Connections, we are committed to delivering high-quality, trauma-informed services to individuals, leaders, organisations, parents, and professionals.

If something does not meet your expectations, we welcome your feedback and aim to resolve concerns promptly and respectfully.

15. How to Make a Complain

Notification

Please contact us by email at:

info@blossomingconnections.co.uk

Acknowledgement

We will acknowledge receipt of your complaint within two working days.

Investigation

Your concern will be reviewed carefully and, where appropriate, we may contact you for further information.

Resolution

We aim to provide a full response within 28 working days of acknowledgement. If more time is required, we will inform you and explain the reason.

Data Protection Policy

16. Introduction

Blossoming Connections is committed to protecting personal data and respecting privacy.

We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We ensure that personal information relating to clients, organisational partners, website users, and employees is processed lawfully, fairly, and transparently.

17. Data Protection Principles

When handling personal data, we follow these principles:

• Lawfulness, fairness and transparency – Data is processed legally and clearly explained to individuals.

• Purpose limitation – Information is collected for specific, legitimate purposes and not used inappropriately.

• Data minimisation – We only collect data that is necessary and relevant.

• Accuracy – We take reasonable steps to ensure data is correct and kept up to date.

• Storage limitation – Personal data is retained only for as long as necessary.

• Integrity and confidentiality – Appropriate technical and organisational safeguards protect data from unauthorised access, loss, or misuse.

18. Your Rights

Under UK GDPR, individuals have the right to:

• Request access to their personal data

• Request correction or deletion

• Restrict or object to processing

• Request transfer of their data (data portability)

To exercise any of these rights, please contact:

info@blossomingconnections.co.uk

Privacy Policy

19. Introduction

Your privacy matters to us. This Privacy Policy explains how Blossoming Connections collects, uses, and protects personal information when you visit our website or use our Services.

20. Information We Collect

We may collect personal information such as:

• Name

• Email address

• Telephone number

• Organisation details

• Billing information

• Any information you voluntarily provide via enquiry forms, bookings, or correspondence

21. How We Use Your Information

We use your information to:

• Deliver coaching, training, and workshops

• Respond to enquiries

• Manage bookings and payments

• Improve our Services

• Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

22. Sharing Your Information

We do not sell or rent personal data to third parties.

We may share information with trusted service providers (such as payment processors or IT providers) where necessary to operate our business and only where appropriate safeguards are in place.

23. Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

24. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and changes will take effect upon publication.